Refund Policy

Because every item is personalised and made to order, this policy is different from a standard returns policy. Please read it before ordering.

Personalised items

Items carrying a name, date or custom wording cannot be returned or exchanged if the personalisation was produced exactly as you entered it. This is because the item cannot be resold to anyone else.

Please double-check spelling, dates and font choices before you place your order. We produce exactly what you type.

Non-personalised items

Items with no personalisation can be returned within 30 days of delivery, in unused condition and original packaging, for a full refund of the item price. We provide a prepaid return label for these returns.

If something is wrong

If your item arrives damaged, faulty, or does not match the personalisation you submitted, contact us within 14 days of delivery with a photo. We will remake it or refund it in full, including shipping, and you do not need to return the original.

Cancellations

You can cancel for a full refund any time before production begins. Once we have started making a personalised item we cannot cancel it.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days.